Open a desk ticket
The TNTech desk starts with a work item. Choose the route that gives the first reply a useful boundary.
Service question
Use “Desk ticket” with the system, workflow or handover that needs attention.
Decision record
Use “Record the change” when the message belongs beside a technical decision.
Formal note
Use “TNTech company file” for formal correspondence.
Reply window
The desk normally responds within five business days. Avoid sending credentials, payment numbers or sensitive personal records.